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Terminology
Being white glove service may be new to some we would like to take the time to assist you in deciding what is best for you.
Basic delivery-- An item 1 person can drop off and leave without a signature.
Basic 2 man- an item that is large enough it will take 2 men to deliver.
Threshold- This item is taken inside your door and left there.
White-glove- where the item is taken in your residence, removed from the packaging and placed where you choose.
White glove assembly this is where the men deliver the package, unwrap it, put it together, and place it in a location that you have previously chosen, and cleared out.
Please note that a standard delivery is and goes to the first floor of your home, so if your are expecting exercise equipment, mattresses, large TV's, or whatever the item is please indicate if it requires going upstairs.
Real time tracking for you the end customer
Within the next 2 weeks you the customer will be able to click on a link and automatically see where your package is, in real time. All appointments have a 4 hour window, due to an endless list of possibilities that can arise in the course of a day, we do not do set appointments. That window is your time, and at times it is even hard to get that window. But to retain the high service rate our manufacturers require we do pretty well. When and if something happens we can assure you all 75 years of experience will be working to resolve the issue to your satisfaction.
Display their FAQs
What is white glove delivery service?
It is when you order an item from a retailer that is large and the deliverer brings it in your home, sets it up, and removes any and all debris after completion.
What are some of the items you deliver?
We deliver many items such as mattresses, exercise equipment, chair, couches, love seats, and patio furniture, grills etc.
What happens when my item comes into your warehouse?
When your items hits our warehouse floor, we check it in, then Kyle, or Grant gets on the phone and start scheduling routes., and getting a hold of you the customer to get it delivered as soon as possible.